啟善資訊隱私權政策

Privacy Statement

隱私權聲明

This is the privacy statement of Cesan Information Co., Ltd.

In this document, “we”, “our”, or “us” refer to Cesan Information Co., Ltd.

˙Introduction  簡介

The statement outlined below establishes the boundaries of what we processes and what you, as our customer and the data subject (“users”), are entitled to. This Privacy Statement applies when you use our features and services (“services”). (Additionally, we have a Cookie Policy for use of our website.)

以下聲明界定我們所處理的資訊，以及您作為我們的客戶和資料當事人 (以下簡稱「使用者」) 所享有的權利。本隱私權聲明在您使用我們的功能與服務 (以下稱「服務」) 時適用。(此外，我們也針對網站的使用訂立了Cookie（小型文字檔案）政策。)

We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

We complies with the EU General Data Protection Regulation (GDPR).

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

我們致力於保護您的隱私和您個人資訊的保密性。我們的政策不僅是遵守法律，更是尊重您和您的個人資料。我們承諾保護您提供給我們的所有資訊的機密性，並期許您的反饋。我們遵守歐盟一般資料保護條例 (GDPR)。除非如下所述，任何通過我們的網站收集的資訊，我們不會分享、出售、或向第三人揭露。

  1. Data Protection Officer 資料保護人員

We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed. If you have any questions about this privacy statement, including any requests to exercise your legal rights, please contact our DPO, at info@dotzero.tech.

我們委由資料保護人員（DPO）負責確保我們政策已切實遵循。如您有對本隱私權聲明有任何問題，包括行使您法律權利的任何請求，請與我們的DPO聯繋，其郵件信箱地址為info@dotzero.tech.

  1. Your Personal Data 您的個人資料

Personal data refers to identifying information that relates to an individual. Identification can be by the data alone or in conjunction with any other data in the data controller’s possession or likely to come into such possession. We collects information only to provide you with services that you opted into. In order to provide you with our products or services, including responding to your inquiries, we may ask for your personal information. If you choose not to provide the requested information, we may be unable to deliver the desired services.

Examples of data we collect and store include:

  1. Your e-mail address, which is used as identification for our services and as the primary communication method.
  2. Your name, address, phone number, and additional contact information are used to device shipping, and billing verification services.
  3. Your payment method which is used for payment transactions for a service or product.
  4. Your IP address and unique device identifiers are used for fraud prevention, security purposes, for warranty registration, support services, and for transactions.
  5. Other information that you provide to us through digital or physical means may be stored on a case-by-case basis depending on the reason it was provided.

個人資料是指可用於識別特定個人的資訊。個人資料的識別得藉由個別資訊或結合資料控管者所擁有或可能擁有的任何其他資料。我們只會為了提供您選擇的（服務而收集資訊）。為了向您提供我們的產品或服務，包括回覆您的查詢，我們可能會要求您提供個人資訊。若您選擇不提供要求的資訊，我們可能無法提供您所需的服務。

我們收集和儲存的資料示例包括：

  1. 您的電子郵件地址：作為我們服務的身分識別和主要通訊方法。
  2. 您的姓名、地址、電話號碼和其他聯絡資訊：裝置運送和帳單確認服務。
  3. 您的付款方式：用於服務或產品的付款交易。
  4. 您的 IP 位址和裝置專屬識別碼：用於預防詐騙、安全用途、擔保註冊、支援服務和交

易。

  1. 其他您透過數位或實體方法提供給我們的資訊，會根據提供原因和個別情況進行儲存。
  1. Special personal information 特殊的個人資訊

Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences. We do not collect any special personal information about you. We may collect special personal information about you if there is a lawful basis on which to do so.

特殊的個人資訊是關於您的種族或民族、宗教或哲學信仰、性生活、性取向、政治觀點、有關您的健康和遺傳和生物識別數據的資訊。它還包括有關刑事定罪和犯罪的資訊。我們不會收集有關您的任何特殊個人資訊。如果有合法依據，我們可能會收集有關您的特殊個人資訊。

  1. If you do not provide personal information we need 如您未提供我們需要的個人資訊

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

當我們依法或依我們簽訂的合約需要收集個人資料，而您未能提供所需資料， 我們可能無法履行該合約。在這種情況下，我們可能須停止向您提供服務。如果是這樣，我們會當下通知您。

 

  1. Lawful Bases and Other Usage 合法基礎及其他使用

We only collects and processes personal data for which you give consent when it is necessary for the performance of a contract with you to provide a specific service, or in certain “legitimate interests” cases, that do not outweigh your rights and freedoms.

Situations necessitating such actions may include to protect you, us, or others from security threats, to comply with laws we are subjected to, and to perform auditing.

We may share your information with third parties only with your consent or for performance of contract. We do not share your personal information with third parties for the purpose of direct marketing.

我們只會在您同意的情況下，為了履行合約以提供特定服務之必要，或基於不會妨害您的權利和自由的特定「合法權益」，收集並處理您的個人資料。

此類動作有其必要的情況可能包括：保護您、我們或他人免於安全威脅、遵守管轄我們的法律，以及執行稽核。

我們只會在您同意的情況下，或為了履行合約之必要，與第三人共用您的資訊。我們不會為了直接行銷之目的而與第三人共用您的個人資訊。

 

  1. Information we process with your consent 經同意的資料處理

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at info@dotzero.tech. However, if you do so, you may not be able to use our website or our services further.

透過某些動作，在我們之間沒有合約關係時，您同意我們處理可能是個人資訊的資訊，例如當您瀏覽我們的網站或要求我們提供更多的資訊， 包含我們的業務、就業機會、產品和服務。

在可能的情況下，我們將取得您的明確同意以處理這些資訊，例如要求您同意我們使用 小型文字檔案。如果您已經給予我們明確的許可，我們會不定期將您的姓名和聯繫資訊傳遞給我們認為可以提供您有用的服務或產品之特定員工。基此，我們會持續處理您的資訊，直到您收回同意或可以合理地假設您的同意已不存在。您可以在任何時候透過info@dotzero.tech請求收回您的同意。但，如果這樣做，您可能無法進一步使用我們的網站或我們的服務。

 

  1. Information we process because we have a legal obligation 依法定義務所為的資  

    訊處理

Sometimes, we must process your information in order to comply with a statutory obligation.  For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. This may include your personal information.

有時，我們必須處理您的資訊，以遵守法定義務。例如，如果法定主管機關提出要求或者其持有搜索令狀或法院命令等適當的授權，我們可能會被要求向主管機關提供資訊。這可能包括您的個人資訊。

 

  1. Embed videos

We place YouTube and Facebook embedded plugins on our official website. If you use your personal account to log in to YouTube or Facebook while visiting our website, YouTube or Facebook will synchronize your browsing behavior directly to your personal account. If you would want to deny such data transfer, please log out from YouTube or Facebook before visiting our official website.

For YouTube and Facebook’s purpose of data collection, and the scope, processing, use, rights and settings thereof, to protect your privacy, please follow YouTube and Facebook’s privacy policy.

我們在官網上放置YouTube及Facebook嵌入式插件。如果您在訪問我們的網站時使用您的個人帳戶登錄YouTube或Facebook，則YouTube或Facebook將會把您在網路上所瀏覽的行為直接同步到您的個人帳戶。如果您想要拒絕此類數據傳輸，請在訪問我們的官網前從YouTube或Facebook登出。

有關YouTube及Facebook對數據收集的目的、範圍、處理、使用以及權利及設置選項以保護您的個人隱私，請依YouTube及Facebook的隱私條款說明。

˙Specific uses of information you provide to us. 您所提供資訊的特定使用

  1. Information relating to your method of payment 有關您付款方式的資訊

Data we collect

To make a purchase, we will collect information you provide, including your name, billing address, phone number, IP address, client user-agent, VAT, and payment method to process the transaction.

How we use your data:

We use third party processors to securely handle your payment method and to calculate and report taxes. We only uses information we collect from the payment process to complete transactions, generate receipts, report taxes, and for financial and legal auditing purposes. We do not share or use this information for any other purpose.

How we store your data:

Your purchase history, even if refunded or cancelled, will be stored for a minimum of four years per legal requirements imposed on we and its subsidiaries. We will retain this history, including your billing information, for an indefinite period in the following situations. If the order contains a perpetual license, a license renewal, a physical item, extended support, or is needed for financial or legal purposes. Our payment processors and tax reporting providers may additionally be subjected to other legal obligations.

We generates a receipt that is made available on your Account for each Transaction.

By deleting your account, you will be forfeiting all purchased licenses. We will remove your transaction history after the minimum storage period based on our legal obligations.

我們收集的資料

為從事購買交易，我們將會為了處理交易而向您收集資訊，包括您的姓名、帳單地址、電話號碼、IP 位址、用戶端使用者代理程式、VAT 和付款方式。

我們如何使用您的資料

我們使用第三人處理者來安全處理您的付款方式，以及計算並申報稅金。我們只會使用我們在付款程序中收集的資訊來完成交易、開立收據、申報稅金，以及用於財務和法律稽核用途。我們不會為了任何其他目的共用或使用這些資訊。

我們如何儲存您的資料

根據我們及其子公司應遵守的法律規定，即使已退款或取消，您的購買記錄都必須至少保存四年。如有以下情況，我們將無限期保存這些記錄，包括您的帳單資訊：訂單含有無限期授權、授權更新、實體項目、延長支援，或是有財務或法律上的必要性。我們的付款處理者和稅務申報提供者可能須另遵守其他法律義務。

我們會為每筆交易開立收據，並提供於您的帳戶中。

若您刪除帳戶，將會失去所有已購買的授權。我們會按照法律規定，將您的交易記錄在法定之最短保存期間經過後移除。

  1. Job application and employment

If you send us information in connection with a job application, we may keep it for up to [three years] in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for [six years] before destroying or deleting it.

如果您向我們發送有關求職申請的資訊，我們最多保留三年，以防我們日後決定與您聯繫。

如果我們雇用您，我們會在您任職期間不時收集有關您和您的工作資訊。這些資訊將僅用於與您工作相關的目的。在您的聘僱關係結束後，我們將保存您的文件 [六年]然後銷毀或刪除它。

  1. Communicating with us 與我們的聯繋

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our [business / organization].We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

當您與我們聯繫，無論是通過電話、通過我們的網站或電子郵件，我們收集您給我們的資料，以答覆您需要的資訊。我們記錄您的要求和我們的答覆，以提高我們的[業務/組織]的效率。我們保留與您的資訊相關的個人識別資訊，如您的姓名和電子郵件地址，以便能夠持續追蹤我們與您的通信往來，以提供高品質的服務。

  1. Complaining 反應投訴

In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint directly with us at info@dotzero.tech, we shall investigate your complaint.

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

如果您認為我們處理您個人資料未符合相關資料保護法律，您可以至info@dotzero.tech直接向我們反應投訴，我們將調查您的請求。

當我們收到投訴時，我們會記錄您提供給我們的所有資訊。我們會使用該資訊來解決您的投訴。如果您的投訴合理地要求我們與其他人聯繫，我們可能會決定向他人提供一些資訊包含您的投訴訊息。我們盡可能減低如此處理的頻率，但是是否提供資訊、提供何資訊係由我們單獨決定。我們另得編制統計數據，顯示從此來源獲得的資訊，以評估我們提供的服務水平，但不能使您或任何其他人被因此識別。

˙Use of information we collect through automated systems when you visit our website 當您拜訪我們網站時透過自動系統使用所收集的資訊

  1. Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalized experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  1. to track how you use our website
  2. to record whether you have seen specific messages we display on our website
  3. to keep you signed in our site
  4. to record your answers to surveys and questionnaires on our site while you complete them
  5. to record the conversation thread during a live chat with our support team

Cookie是一個小型文字檔案，當您訪問任何網站時，它們都會通過您的網頁瀏覽器放置在您電腦的硬碟上。它們允許存儲在一個網頁上收集的資訊，直到需要在另一個網頁上使用，允許網站為您提供個人化體驗，並允許網站所有者提供有關您如何使用網站的統計資訊，以便可以對其進行改進。

某些小型文字檔案可能會持續一段的時間，例如一天或直到您關閉瀏覽器。其他的將無限期地持續下去。

您的網絡瀏覽器應該允許您刪除您選擇的任何內容，並應該允許您防止或限制其使用。

我們的網站使用小型文字檔案。其透過我們伺服器上運作的軟體以及由提供我們服務的第三人其所運作的軟體放置。

當您第一次拜訪我們的網站時，我們會詢問您是否希望我們使用小型文字檔案。如果您選擇不接受，我們將不會將它們運用在您的拜訪，除了您未同意將其用於任何其他目的之紀錄。

如果您選擇不使用小型文字檔案或通過瀏覽器設置阻止其使用，您將無法使用我們網站的所有功能。我們通過以下方式使用小型文字檔案：

我們通過以下方式使用小型文字檔案：

  1. 追蹤您如何使用我們的網站
  2. 記錄您是否看到我們在我們網站上顯示的特定消息
  3. 讓您保持登錄我們的網站
  4. 在完成調查和問卷調查後，在我們的網站上記錄您的答案
  5. 在與我們的支援團隊進行線上聊天時記錄對話內容
  1. Personal identifiers from your browsing activity 源自您瀏覽活動的個人識別器

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

我們記錄您的瀏覽器向我們的伺服器請求官網上的網頁和其他內容。我們會記錄您的資訊例如地理位置、互聯網服務提供者和您的IP地址等資訊。我們並記錄您用於瀏覽我們網站的軟體資訊，例如電腦或設備的類型以及畫面解析度。我們彙總這些資訊，以評估網站的受歡迎程度以及我們向您提供的滿意度。如果與您之前瀏覽過的其他資訊相結合，其資料可能被用來識別您個人，即使您沒有登錄到我們的網站。

  1. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

再行銷包括當您瀏覽我們的網站時，在您的電腦上放置一個小型文字檔案，以便能夠為您提供我們的產品或服務的廣告，當您訪問其他網站。我們可能會使用第三人不時為我們提供再行銷服務。若如此，倘您同意我們使用小型文字檔案，您可能會在其他網站上看到我們的產品和服務的廣告。

˙ Disclosure and sharing of your information 揭露及分享您的資訊

  1. Information we obtain from third parties 自第三人取得的資訊

Although we do not disclose your personal information to any third party (except as set out in this statement), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.

雖然我們不會將您的個人資訊透露給任何第三人（本聲明中所述除外），但我們有時會收到間接來自您的個人資訊的數據，這些資訊來自我們使用其服務的第三人。此類資訊對您並不具個別識別性。

  1. Data may be processed outside the European Union 得於歐盟地區外處理數據

As we are an entity located in Taiwan, our websites are hosted in Taiwan. Any personal data you submit through this website is directly collected and processed by us in Taiwan, and you hereby consent to the transfer of your personal data outside the EU. And you agree that your personal data may be transferred across national borders. We endeavor to comply with the applicable EU data protection laws as regards such direct collection and further processing of personal data originating from the EU.

基於我們是設於臺灣的公司，我們的網站設在臺灣。您透過本網站所提交的任何個人資訊將直接由我們在台灣收集處理，您同意您的個人資料可在歐盟區域外傳輸，且您同意得將您的個人資料跨越國界傳送。我們致力遵循有關源自歐盟地區個人資料之直接收集、處理程序的歐盟資料保護法律規定。

˙Control over your own information 掌控您自己的資訊

  1. Your duty to inform us of changes 資料變更的通知義務

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.

維持我們所持有您個人資料的準確和即時是重要的。如果您的個人資料發生變化，請隨時通知我們。

  1. Access to your personal information 接觸存取您個人資訊

To obtain a copy of any information that is not provided on our website you should contact us to make that request.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

如您擬取得我們網站上未提供的任何資訊的副本，您應與我們聯繫請求。收到請求後，我們會通知您預計提供資訊的時間、及該資訊的提供是否需要收費。

  1. Removal of your information 移除您的資訊

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you.

如果您希望我們從我們的網站刪除個人識別資訊，您應該與我們聯繫提出要求。這可能會限制我們可以提供給您的服務。

  1. Verification of your information 驗證您的資訊

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

當我們收到任何訪問、編輯或刪除個人識別資訊的請求時，我們應首先採取合理步驟，在授予您存取權限或採取任何行動之前，驗證您的身份。這對保護您的資訊很重要。

˙Other matters 其他事項

  1. Use of site by children 兒童使用網站

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian.

我們不出售產品或提供兒童購買服務，也不向兒童行銷。如果您年齡低於18歳，您僅能在父母或監護人的同意後始可使用我們的網站。

  1. Encryption of data sent between us 數據傳輸的加密

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

我們使用安全通訊端層(SSL) 證書來驗證我們的身份到您的瀏覽器和加密您給我們的任何資料。無論何時在我們之間傳輸資訊，您都可以通過在瀏覽器的URL欄或工具列中查找閉合的掛鎖符號或其他信任標記來檢查是否使用了SSL。

  1. Contact Information 聯繋資訊

If you have any questions or concerns about this privacy statement please contact our DPO, at info@dotzero.tech.

若有隱私權相關問題或疑慮，請與我們的DPO聯繋，其郵件信箱地址為info@dotzero.tech.

  1. Retention for personal data 個人資料的保存

Except as otherwise mentioned in this privacy statement, we keep your personal information only for as long as required by us:

  1. to provide you with the services you have requested.
  2. to comply with applicable law.
  3. to support a claim or defense in court.

除本隱私權聲明另有規定外，我們僅於以下情形保留您的個人資訊：

  1. 提供您所要求的服務。
  2. 遵守相關法律。
  3. 為法庭訴訟上的請求或抗辯。
  1. Review of this privacy statement 隱私權聲明的審視

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

We may update this privacy statement from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

我們的隱私權政策制定係為符合我們運營業務所在國家或地區的法律規範，如您認為其未符合您所在地區的法律，期請指正。

我們必要時會不定期更新本隱私聲明。適用於您的條款是在您使用我們網站的當天張貼在我們網站上的版本。我們建議您列印存查。如果您對我們的隱私政策有任何疑問, 請與我們聯繫。

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